![]() ![]() If there’s one thing we have learned from the mobile App revolution is that a great user experience is critical these days, apps have to delight customers and ultimately the user interface is the app. Bad support and customer care is something you will not find when you become part of the Articulate community, I guarantee you, so this alone is enough to recommend the new Storyline vs. I also said in this article that for me, one of the most frustrating things about working at Adobe on the Captivate team was the poor support and customer care Adobe provided to our customers, because it negated all the great things we all did as Evangelists. In a blog post entitled 5 Reasons why you should join the Articulate Community if you are in eLearning I wrote that in reviewing Articulate’s apps, I would have to say the community would have to be the killer feature because it was unmatched in the eLearning Industry. This is one of those intangibles that I believe deserve more credit and thus I have started off my list by praising the amazing community that people like Tom Kuhlmann, David Anderson, Jeanette Brooks and so many others have passionately worked on for a very long time. I don’t really know if Articulate will put this as a feature on the box, but they probably should. So here it goes, these are the things that have impressed me about Storyline, some are features but I also consider the intangibles, such as Articulate’s community, to be important factors too, which is why I put the Articulate Community at the top of the list.ġ. No wonder they have thousands of superfans, who rave about their products and who recommend them to their peers via Social Media Networks.īefore I share my thoughts on why I believe the new Articulate Storyline changes things for all of us in eLearning and makes a big splash in mLearning, I’d like to preface by saying that the reasons I mention below are based on my experience working intimately on Adobe Captivate for over 13 years, dating all the way back to its early days at eHelp (when we called it RoboDemo), later becoming a Macromedia product and more recently working 6 years at Adobe as the Senior Product Evangelist for Adobe Captivate and the eLearning Suite. Since then, I have had the opportunity to speak with many more great folks who work at Articulate, including Adam Schwartz, founder and CEO, and every time I do, I realize that they are passionate about what they do and everyone shares the same interest, namely to create great products and delight their customers. The day after leaving Adobe, I had my first meeting with Arlyn Asch, Articulate CTO, who spent time with me going over Storyline and after an hour of talking to Arlyn and seeing what they were working on, it was a enough for me to believe that sure enough Storyline was going to be a game-changer. I have been a fan of Articulate for a long time even as I worked for Adobe on the Captivate and eLearning Suite products. However if there’s a company that can do it, that is certainly Articulate. Undertaking a monumental job such as writing an application like Storyline from the ground up is no easy feat. First, let me start by congratulating everyone who works for Articulate for the launch of Storyline.
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